Terms

Who you are dealing with

Using any part of this, free or paid, means these terms apply between you and us.

What this is

Shell is a set of connected apps for running a studio: enquiries, proposals, scoping, quoting, delivery and the figures underneath them.

It is software you rent. It is not accounting software, it is not legal or tax advice, and the margin it shows you is arithmetic on the numbers you entered rather than an audited account.

What this is not

• Not medical advice, not psychological treatment, and not a diagnosis. If something hurts, or changes and you do not know why, ask somebody qualified before you ask a website.
• Not career advice, and not a prediction about your future earnings.
• Not a personality test. A result describes what you told us, and nothing more.
• Not a substitute for a doctor, a therapist, a lawyer or an accountant.

Your account

You need a working email address and you must be eighteen or older.

Signing in works by a link sent to your address, so whoever can read that inbox can reach your workspace and everything in it. Keep it secure, and tell us at once if you think somebody else has.

You choose who else is in your workspace and what each of them may see. Those choices are yours to make and yours to review; we enforce them, we do not set them.

You can close your workspace whenever you like and take your records with you.

Your workspace and your clients’ records

Who owns what, and what happens when you leave.

• Everything you put into Shell stays yours. We claim no ownership of your client list, your projects, your quotes or your figures.
• We need permission to store it and show it back to you and to the people you invite, and that is the whole of the permission we need.
• You can export your workspace at any time. Closing your account does not require you to ask us for your own data first.
• When you close a workspace we delete it and everything in it, except the records of payment that tax law requires us to keep, which hold what was bought and when rather than anything about your clients.
• You are responsible for having the right to put your clients’ information into Shell in the first place. We provide the software; the relationship with them is yours.

Fair use

We may suspend an account doing any of that, and will say why.

• Do not use the forms to send mail to people who did not ask for it.
• Do not upload anything unlawful, or anything that is somebody else's to upload.
• Do not attempt to reach another person's account or our systems.
• Do not scrape the material or resell access to it.

Paying

The price on the page is the price you pay. We are not registered for GST, so no tax is added at checkout and nothing further is charged afterwards.

Payment is taken by Paytm. Your card or bank details are entered on Paytm's own page and are never seen by us or stored on our servers: what comes back to us is whether the payment succeeded, and a reference number.

A paid step is delivered as described on its page. Where a step is produced by a model rather than a person, the page says so before you pay.

Your subscription

Shell is billed month to month and continues until you stop it. You can stop it at any time from your account, and stopping takes effect at the end of the month you have already paid for: you keep what you paid for and are not charged again.

The trial is fourteen days and takes no card. We ask at the end of it rather than at the start.

Pricing is per workspace rather than per seat, so adding somebody to your team does not change the bill.

We will not raise the price of a subscription you are already on without writing to you first and giving you the chance to stop before the change applies.

Refunds

Seven days, counted from the moment the money leaves your hands.

Write to info@turtlelabs.co.in and say what you bought and when. There is no form to fill in and nothing to justify.

A refund goes back to the method you paid with, within seven working days of us agreeing it. Your bank may take a few days more to show it, which is outside our hands.

Stopping a subscription never deletes your workspace on its own. Ask us if you want it gone.

• Within seven days of your first payment we refund it in full. You do not have to give a reason.
• After that you can stop at any time and will not be charged again, though the month already paid for is not refunded part-way through.
• Anything not delivered, or not what its page described: we refund it whenever you tell us, inside seven days or outside it. A deadline is not a way to keep money for something we did not do.

Availability

We will keep it running and we will not promise it never breaks. There is no uptime guarantee on a free tier.

If we discontinue something you have paid for and not yet received, we refund it.

Where we stand if something goes wrong

We are responsible for delivering what we described, and for handling your information as the privacy page sets out.

We are not responsible for decisions you take about your life, your work or your health after using this. The whole design of the product is that you draw the conclusion, and that cuts both ways.

The limit of what we owe you

Stated plainly, because a limit hidden in a long paragraph is a limit a court is entitled to ignore.

If we are liable to you for anything arising out of these terms or your use of this service, the most we owe you in total is the greater of the fees you paid us in the twelve months before the claim arose, or Rs 5,000.

We are not liable for indirect or consequential loss: lost profit, lost revenue, lost opportunity, lost goodwill, or the cost of work you did in reliance on something here. Where information you stored with us is lost, our responsibility is to restore it from backup if we can, and not to compensate you for what it was worth to you.

• Death or personal injury caused by our negligence.
• Fraud, or any fraudulent misrepresentation by us.
• Our own wilful misconduct or gross negligence.
• Anything the Consumer Protection Act, the Digital Personal Data Protection Act, or any other law does not permit us to limit or exclude.

None of the limits above apply to the things in that list. They are not limited by this agreement and cannot be.

Turtle Labs currently trades as a sole proprietorship, which means there is no company between you and Aditya Bisen. The limit above exists so that an ordinary disagreement about a Rs 999 profile stays an ordinary disagreement. It is not there to avoid putting right something we got wrong, and the refund terms above are deliberately more generous than this clause requires.

If you have a complaint

Write to Aditya Bisen at info@turtlelabs.co.in. We acknowledge within forty-eight hours and resolve within thirty days, and we will tell you where it has got to rather than leaving you to ask.

If that does not settle it, you can take it to a consumer forum, or to the National Consumer Helpline on 1915. Where the complaint is about your information rather than your purchase, the Data Protection Board of India is the place after us.

Nothing in these terms takes away a right the Consumer Protection Act gives you.

Law

Indian law applies, and the courts at Nagpur, Maharashtra have jurisdiction.

If you are a consumer, that clause does not stop you bringing a complaint where the law says you may bring it, which is usually where you live or work.

Changes

We may change these. If a change matters we will say so here and write to you, and it applies from when we do, not backwards.